At Wilkins Deals, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make things right. This Return & Refund Policy outlines the terms under which you may return a product and request a refund or exchange.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item must be unused, undamaged, and in its original packaging
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The return request must be initiated within 30 days of delivery
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Proof of purchase (e.g., order number, receipt) is required
If your item does not meet these conditions, unfortunately, we may not be able to offer a refund or exchange.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
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Items marked as final sale or clearance
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Products that have been used, installed, or altered
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Gift cards or promotional items
Please check the product page for any return exceptions before purchasing.
3. Return Process
To start a return, please contact our support team at:
Email: support@wilkinsdeals.site
Phone: +1 254 446 5759
Once your return is approved, we’ll provide you with instructions on how to send your item back. Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
Please do not send your item back without prior approval.
4. Damaged or Defective Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery. Include photos of the damage or issue, and we’ll work quickly to resolve it through a replacement or full refund at no additional cost to you.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or credit card provider.
Please note:
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Shipping fees (if any) are non-refundable unless the return is due to our error
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Refunds will only be issued to the original form of payment
6. Exchanges
If you’d like to exchange an item for a different model or style, contact us and we’ll help process the exchange, subject to product availability. Exchanges are handled like returns and must meet the same eligibility criteria.
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank account again
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Contact your credit card company or bank (processing time may vary)
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If you’ve done all this and still have not received your refund, contact us at support@wilkinsdeals.site
8. Contact Us
If you have any questions about our Return & Refund Policy or need help with a specific order, don’t hesitate to reach out:
Wilkins Deals
Address: 6866 Fireside Ln, College Park, GA 30349
Phone: +1 254 446 5759
Email: support@wilkinsdeals.site
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